Service
The traditional approach of Contact Center meets technology and becomes a multi-channel mode.
There are several ways to reach clients and a range of tools which ABSS offers businesses, maximizing the ability of clustering the target by dedicating the appropriate channel.
Nowadays the Contact Solution service combines the traditional mode of contact by telephone and other tailored modes of support. Tools such as SMS, web, chat, and video complete the package offer of contact services in a multi-channel logic.
This approach leads to the achievement of maximum effectiveness in communication and project management, and thus the efficiency in terms of cost - benefit.
The offer of Contact Solution refers to:
- Customer service
- Help desk
- Teleselling and Telemarketing
- Cross e Upselling
- Back office
- E-commerce
- Recupero e gestione del credito
- Tutoring
- Retention