Advantive Business
Service & Solution
Since 2012 we've managed customer service for international companies in the airport, cruise and travel sectors. A multilingual team of 50 professionals (Italian, Albanian, English, Spanish and German) ready to become part of your business.
Welcome
For over 10 years we've supported international companies with customer service and back-office processes. Our team, based in Tirana, works in Italian, Albanian, English, Spanish and German, and specialises in high-complexity areas: lost & found assistance for the airport sector, and customer service for the cruise and business travel sectors. Alongside this, we offer administrative outsourcing and custom management software.
Focus on your core business: we'll take care of customer service.
News
New ABSS Website
January 1, 2026
Published the new ABSS website. Professional and user-friendly.
Read more →Why ABSS
Since 2012 we've worked with companies in the aviation, travel and cruise sectors, where response times and precision matter more than elsewhere. Our 50-person team operates in 5 languages and follows GDPR-compliant procedures, ensuring consistent quality of service across every market.
Choosing ABSS means getting a partner who already understands the operational challenges of your sector — not a generic provider you have to train from scratch.
Learn more →