Since 2012, by the side of international companies, from Tirana
ABSS was founded in 2012 in Tirana with a clear goal: to offer international companies reliable customer service and back-office support, without the complexity and cost of managing it in-house. Since then, the team has grown to 50 professionals, specialised in operationally demanding sectors such as air travel, cruises and business travel.
Choosing to work with ABSS means getting a team already trained on your sector's procedures, able to speak your customers' language: Italian, Albanian, English, Spanish and German, with full GDPR compliance in data handling.
To become a natural extension of our clients' teams: we manage customer service and administrative processes with the same level of care you would give them yourselves, freeing up your internal resources to focus on what grows your business.
Unlike a generalist outsourcing provider, ABSS has specialised in areas where mistakes are costly: lost baggage management for airlines and airports, and customer support for the cruise and business travel sectors, where response times and sector knowledge make the difference.
Alongside this, we offer administrative outsourcing and custom management software, including time attendance solutions, for companies that want to hand over internal processes to an experienced team while keeping control of their core activities.